How to Order
All prices are subject to change without notice! Our minimum charge order is $25.00, before shipping charges. We accept Visa, MasterCard, Discover/Novus, and American Express. Louisiana residents (only) please add 4% sales tax to your orders.

Internet
You may visit our website for online review of our current offerings. You may place your orders via the Internet 24 hours per day, 7 days per week. We have a secure order site. We update our pages frequently.

Our web address is: www.stokestropicals.com or www.plants.com
Our e-mail address is: info@stokestropicals.com

Phone
Just call 1-866-478-2502 or 1-800-624-9706 to place your MasterCard, Visa, American Express or Discover/Novus order. Sales representatives are available to place your order Monday thru Friday 8:00 a.m. to 4:00 p.m. Central Time by telephone, or leave a message and we will get back to you during regular business hours. Please have all your ordering information ready, including product (s) number, and your credit card information. If you have questions about our products or seek cultural information, please call us at 1-337-365-6998. Our 1-866 and 1-800 number is for orders only!

Fax
Fax credit card orders anytime, day or night. Our fax number is 1-337-365-6991. When faxing your order in, please provide your name, shipping information, credit card information, and product numbers. If you have any questions please call 1-337-365-6998. Please note we are very careful to protect all of your personal identification, including credit card information.

International or U.S. Possessions
Due to changes in Agricultural requirements since 9/11, we cannot ordinarily ship internationally or to U.S. Possessions.


Guarantee
Stokes Tropicals prides itself on providing well grown and healthy plants. We guarantee safe packing and delivery of each and every order. When you receive your order, there may be a possibility that your plant(s) will arrive with some minor damage. This is usually not something to worry about and your plant(s) should still grow and flourish if cared for properly. However, if you are not satisfied with your plant(s) and its value when you receive it, please contact us immediately via phone or e-mail, within 10 days, upon receipt of your order. When discussing unsatisfactory plants, we may require you send a picture via e-mail.

Keep in mind that you are receiving a living plant. We take full responsibility for shipment, but it is up to you to properly care for your plant(s) once it is in your care. Our website and catalog consist of as much knowledge on the plant(s) as we can possibly put into words. If you need any other assistance, please do not hesitate to contact us via phone or e-mail.


Delivery and Packing
To insure the safety of the plant(s), all orders are carefully packed. Delivery charges are figured on the estimated weight of the package, the items included in the package(s), and the destination. We ordinarily use FedEx delivery, which includes several options for reliable shipping. However, We give you the option of selecting the type of delivery you would like. We recommend that when receiving plants from us that you utilize express service to insure the plants are delivered in a timely manner.

We will need your complete shipping address as well as a daytime phone number where you can be contacted during normal business hours. If an e-mail address is available, please supply it. This will allow us to send your shipping and tracking information to you.

Your order is very important to us. Orders are normally shipped within 1 to 3 business days from the date they are received, weather permitting. We may have delays during peak season and winter that would take us longer to ship your order. If you absolutely need the order in a hurry make sure to choose the fastest shipping method. If for some reason we do not have what you ordered in stock, we will contact you. We do not hold orders until we have everything in stock for shipment. From time to time we may have situations where we have a plant in stock, but it is not ready to ship. So it would not be available for immediate shipment in its present condition. And we may have items that our suppliers are out of, from time to time. This could delay the shipment of that item to you. We apologize for any delay that may occur, but these situations are out of our control.

During the winter, we may have to wait to ship your order until night temperatures exceed 40°F (4.4°C). To protect the plant(s), we won't ship tropical plants into areas where temperatures are in the 30s (below 4.4°C) except upon customer's explicit request and risk.

There may be delays in filling orders due to propagation requirements. There may also be delays because of availability of certain varieties. In this instance, first ordered, first served. We do not hold back orders longer than 3 weeks.

Orders for growing plants and rooted-Plumeria cuttings are usually not available until April, May or June. We offer ginger, canna and heliconia rhizomes earlier in the season, which can be rooted with reasonable care, by following our detailed cultural directions.

Growing plants are shipped bare root, wrapped in sphagnum moss or dampened, shredded newspaper. We do ship some plants in the containers we grow them in. Large plants will normally be shipped in the container. Rooted-Plumeria cuttings are shipped in the container, they are rooted in, because their roots are very delicate. All plants and rhizomes are guaranteed to be in excellent condition at the time of shipment. If plant material arrives damaged or in unsatisfactory condition for any reason, and if reported within 10 days of receipt, it will be replaced. Unsatisfactory plants must be reported within 10 days of receipt. We may request that damaged material be returned to us. All of our material is fully guaranteed. Detailed cultural directions are supplied with each order.


Return Policy
Because the majority of our orders are for live plants, we ask that you contact us with any concerns or problems within 10 days of receiving your order. When discussing unsatisfactory plants, we may require that you either send a picture via e-mail. We will provide a refund or replacement if there is severe damage due to shipping. In case of a refunded plant, shipping charges are non-refundable. Once a plant has been carefully delivered to you, we are not responsible for it. If you choose not to contact us within 10 days, we are sorry but we cannot replace your plant or refund your money. We cannot stay in business with any other refund or return policy.